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Frequently Asked Questions

Can you change the background of my photo?TOP

Yes. We do. In most cases, we can find or create a free background image for you from our own image resources, e.g. beaches, gardens, rooms, walls, neon lights...
It is possible that sometimes we may not be able to find what you need (e.g. an empty sand road with a purple double-decker bus and a female driver smoking inside). In that case, we will contact you soon and you may need to upload the background image by yourself.

Will you claim the copyright?TOP

No, we do not claim any copyright to derivative retouched/edited images submitted by customers, and customers are always the only copyright owner.

Do you accept RAW images online?TOP

Yes! We have seamless support for most RAW images, e.g. NEF, CR2, CRW, DNG... For some special RAW images, it might take longer time to generate thumbnails online. If you happen to see empty thumbnails generated from you RAW images, don't worry about it, just continue the ordering process and we will take care of everything.

What is the Redesign Limit?TOP

We guarantee customer satisfaction. If you are not satisfied with our work, you can one-click submit additional instruction for revision and we will revise it absolutely for free, until you are satisfied. We want you to know that your satisfaction matters more than anything else.

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